Abstract
The UK Government’s Department for Work and Pensions faced the challenge of digitising its welfare system to streamline benefits and reduce fraud. Through strategy sessions and agile workshops, we aligned stakeholders and defined a new digital strategy. This approach, which introduced shorter feedback cycles and iterative improvements, overcame cultural barriers and silos. The resulting agile methodology led to the successful implementation of the Universal Credit Program, setting a new standard for government projects.
Detailed Case Study
The UK Government’s Department of Work and Pensions (DWP) embarked on an ambitious digital transformation initiative, the Universal Credit Program, to streamline benefits and reduce fraud. This program aimed to shift the public mindset from dependency to self-sufficiency. We facilitated strategy sessions, quarterly planning, and workshops to align stakeholders, define the digital strategy, and implement business agility across the program.
Our efforts resulted in the creation of a new agile methodology, which overcame cultural barriers and silos, and ensured stakeholder alignment. The introduction of shorter feedback cycles and iterative improvements helped the teams adapt, leading to a successful rollout of the Universal Credit Program. This agile approach not only saved millions annually but also set a precedent for future government programs.